Reminder: Chat Clients
Hi Volunteer Counselors
This is just a reminder to pleaseeeee keep your ears open for chats on Five9. In the last 60 days, we have missed 40 chats, mostly between the hours of 2pm-7pm. We are trying sooo hard to get more people to contact us, especially through chat and to see stats like this is pretty alarming. I know that the alert for chat could be better, but unfortunately I don't have control over that, so if you could remember to keep your volume on the computer up pretty high so you don't miss it, that would be helpful. Remember, the alert is the same as if someone internal was messaging you (like if I sent you a message for example). If you need a refersher on how to do chat, please click this link to review: https://www.longislandcrisiscenter.org/five9telephone
If you need any help or have any questions about chat, please let me know ASAP. Thank you all so much!
Dana